GENERAL TERMS & CONDITIONS

By obtaining a membership, attending a class, or entering the House of Prana studio, you confirm that you have read, understood, and agree to these Terms and Conditions. If you do not agree, you must cease using our services immediately. House of Prana reserves the right to update these Terms at any time. While we will make reasonable efforts to notify you of updates, it is your responsibility to check for any changes regularly. Updates take effect immediately upon publication.

 

MEMBERSHIP TERMINATION & ACCESS

We reserve the right to restrict you from using our Studio. We may terminate your Membership, access and permission to use our Studio in circumstances that include but are not limited to;

  • If you breach these Terms or you fail to follow any membership or studio policies and are incapable of remedy, 
  • Your conduct is improper and harmful to the best interest of the House of Prana or its members and staff 
  • You fail to make payments, or any payments or fees are late, 
  • The payments or membership fees are interrupted or discontinued for any reason, and you do not provide an acceptable alternative.

If your membership is terminated, you will be liable for the membership fees for the time you were a member and any other fees payable for the services already provided. House of Prana will refund you the portion of fees paid, which represents the unused classes of the membership, within 14 days. 

 

CLASS CHANGES & AVAILABILITY

House of Prana will make every possible effort to deliver classes and services on time as advertised. However, there may be times when a scheduled class cannot be delivered. House of Prana reserves the right to make changes to the class schedule, opening hours, membership pricing and instructors at any time without prior notice.

House of Prana reserves the right to replace or discontinue the class equipment at any time. The Studio may be closed for up to 10 days yearly for maintenance. 

House of Prana is not liable to refund, transfer or offer compensation for classes that are late, changed or cancelled for any reason or in the event you cannot attend a class because it is full.

 

PERSONAL PROPERTY & LOCKERS

House of Prana is not responsible for your belongings at the studio. Personal items must not be left in lockers overnight. Any unclaimed items will be donated after two weeks.

 

AGE LIMIT & PARENTAL SUPERVISION

The minimum age for attending a class is 12 years. Younger than 12 years is at the discretion of the Home Team and must be pre-arranged with a home team member before booking into class. If under 16, a parent or guardian must accompany the minor. The parent assumes responsibility for the minor’s obligations under these Terms.

 

PURCHASES & REFUNDS

All purchases are final. House of Prana does not offer refunds for change of mind, injury, illness, or other reasons. Membership subscriptions, class passes, and gift cards are non-transferable and may not be shared. Each participant/member must have their own profile and must not attend classes using another member’s profile and/or pass. Gift cards are not redeemable for cash.

 

CODE OF CONDUCT

We strive to maintain a positive, inclusive environment. All members must adhere to the following guidelines:

Respect for others

  • Be courteous to others and follow staff instructions.
  • We welcome everyone! Uphold the community value of diversity and inclusion for all members, regardless of their background, beliefs, or abilities.
  • To ensure everyone has a safe and enjoyable experience at House of Prana, please follow any reasonable directions or requests from our staff.

Class Participation: 

  • Arrive 5-10 minutes early. Entry after a Yin Class has started is not permitted.
  • Entry after classes have begun is at the teacher’s discretion for all classes. A teacher may refuse entry if the class has begun. 

Devices: 

  • Phones must be silenced and out of sight.
  • Calls and messages from phones or smartwatches must be outside the yoga room.
  • If you are on call for your job or have another significant reason to be contactable, let the teacher know before class and keep your phone or pager discreet.

Attire:

  • Wear appropriate workout attire for all classes. 
  • For Aerial Yoga, wear a top that covers your armpits.

Equipment: 

  • A clean mat is required for all classes. 
  • A bath-sized towel is required for hot classes.

Cleanliness: 

  • Wipe down any equipment used and return it to its original position after class.

No Smoking: 

  • Smoking, e-cigarettes, and vapes are prohibited on the premises.

 

LATE CANCELLATION / NO-SHOW POLICY

Unlimited members will have the first two fees waived every rolling 30 days.

If you need to cancel your class, you must seek cancellation through the online booking system. House of Prana will not accept cancellations by phone, e-mail, or any other method other than using the online booking system. 

If you cancel your class before the cut-off time, the class will be credited to your account to use again.

If you cancel after the cut-off time, it will be considered a LATE CANCELLATION.

If you do not cancel your class and do not attend, you will be regarded as a NO-SHOW. This includes classes you are added to from the waitlist.

 

CANCELLATION CUT-OFF

Aerial yoga cancellation cut-off is 1 hour before class starts, all other classes’ cancellation cut-off is the start time of the class.

Late cancellation and no-show fees apply for AERIAL YOGA ONLY.

Clients with unlimited memberships will be charged the following fees for each Late Cancel and No Show.

  • Late Cancel Fee $10  
  • No Show Fee $20

Clients with 1, 5, 12, or 24 passes will lose one class for each Late Cancel and No Show.

Cancellation fees will be applied up to 48 hours after class. 

By booking online, you agree to the late cancellation and no-show policy.

 

WAITLIST POLICY

Applies to Aerial Yoga.

If a class is full, you can book on the waitlist. When a spot in the class becomes available, the first person on the waitlist will be sent an sms, asking them to confirm that they want to be booked into the class, they have 5 min to accept, if they don’t accept the next person on the waitlist will be sent an sms.

One hour before class, everyone on the waitlist will receive a text when a spot opens up, and the first person to accept is added to the class.

Customers who don’t have a phone number on file will be contacted via email.

 

PREGNANCY POLICY

Suitable Classes: Slow Flow, Yin Yoga (Prenatal Yoga, Prenatal Pilates when available). Bikram Yoga is suitable if you have had at least 6 months of consistent practice leading up to pregnancy.

Not Recommended: Hot Pilates, Aerial Yoga, unless the Aerial Yoga is advertised as a prenatal class.

Always consult your healthcare provider before attending any class during pregnancy.

Practice at your own risk.

We recommend waiting at least 6 weeks postpartum before returning to classes.

By using our services, you agree to adhere to these Terms and Conditions. Thank you for being a part of the House of Prana community!

 

 

 

MEMBERSHIP & PASS TERMS

 

UNLIMITED WEEKLY

Agreement

I agree with how the membership works;

– I will be billed $45 weekly for a minimum commitment of 12 weeks. Payments will continue beyond this term until I cancel.

– I can cancel my membership after the 12-week minimum by logging into my profile during the 11th week or by providing at least five business days’ notice via email to [email protected].

– I receive unlimited classes each week.

– I can upgrade or downgrade my membership at any time with at least five business days’ notice before the next billing cycle.

– I can suspend my membership for a minimum of 1 week and a maximum of 6 weeks per year by providing at least five business days’ notice via email to [email protected].

– I understand that a ‘new guest pass’ is only valid for first-time visitors to the studio.

 

4 CLASSES FORTNIGHTLY

Agreement

I agree with how the membership works;

– I will be billed $80 every fortnight for a minimum commitment of 12 weeks. Payments will continue beyond this term until I cancel.

– I can cancel my membership after the 12-week minimum by logging into my profile in the 11th week or by providing at least five business days’ notice via email to [email protected].

– I receive four classes every fortnight. Unused classes will roll over to the next fortnight but must be used within that period or they will expire. I can upgrade or downgrade my membership at any time with at least five business days’ notice before the next billing cycle.

– I can suspend my membership for a minimum of 1 week and a maximum of 6 weeks per year by providing at least five business days’ notice via email to [email protected].

– I understand that a ‘new guest pass’ is only valid for guests who are first-time visitors to the studio.

 

2 CLASSES FORTNIGHTLY

Agreement

I agree with how the membership works,

– I will be billed $50 every fortnight for a minimum commitment of 12 weeks. Payments will continue beyond this term until I cancel.

– I can cancel my membership after the 12-week minimum by logging into my profile in the 11th week or by providing at least five business days’ notice via email to [email protected].

– I receive two classes every fortnight. Unused classes will roll over to the next fortnight but must be used within that period, or they will expire.

– I can upgrade or downgrade my membership at any time with at least five business days’ notice before the next billing cycle.

– I can suspend my membership for a minimum of 1 week and a maximum of 6 weeks per year by providing at least five business days’ notice via email to [email protected].

– I understand that a ‘new guest pass’ is only valid for guests who are first-time visitors to the studio.

 

12 CLASSES

One upfront payment of $300 for 12 classes

Activates on the first use

3 Month expiry, does not auto-renew

No extensions or suspensions.

 

24 CLASSES

One payment of $480 for 24 classes

Activates on first use

3 Month expiry, does not auto-renew

No extensions or suspensions.

 

UNLIMITED.

One upfront payment of $540 for unlimited classes

Activates on first use

3 Month Expiry, does not auto-renew

No extensions or suspensions.

 

7 DAYS.

One upfront payment of $84 for unlimited classes

Activates on first use

7 Day Expiry, does not auto-renew

No extensions or suspensions.

 

1 CLASS

$30 for 1 class

Activates on first use

Valid 30 days

 

INTRO OFFER 21 DAYS UNLIMITED

One upfront payment of $59 for unlimited classes

Activates on first use

21 Day Expiry, does not auto-renew

No extensions or suspensions.

 

LIABILITY WAIVER

 

  1. I HEREBY WAIVE AND RELEASE, indemnify, hold harmless, and forever discharge House of Prana, Bikram Yoga Launceston Pty Limited and its staff, employees, officers, directors, affiliates, successors and assigns, coaches, teachers, and trustees of and from any and all claims, demands, debts, contracts, expenses, cause of action, lawsuits, damages, and liabilities, of every kind of nature, whether known or unknown, in law or equity, that I ever had or may have, arising from or in any way related to my participation in any of the events or activities conducted by or on the premises of, or for the benefit of, House of Prana, Bikram Yoga Launceston PTY LTD.
  1. I understand that Bikram Yoga and Hot Pilates classes may be conducted in a heated and humid environment at House of Prana’s premises. I am also aware of the contraindications for participating in Aerial Yoga, which includes conditions such as glaucoma, heart disease, a predisposition to vertigo, extremely high or low blood pressure, recent concussion or head injury, herniated discs, osteoporosis, sinusitis, recent stroke, and epilepsy. Should I have any of these contraindications, I understand I will be practicing Aerial Yoga at my own risk.
  1. I will adhere to all instructions provided by House of Prana regarding when, where, and how to perform the exercises. I acknowledge that any deviation from the prescribed method will be done at my own risk.
  1. I will adhere to all instructions given by House of Prana for yoga and pilates exercises. I understand that House of Prana’s responsibility is to provide guidance within the context of yoga and pilates, and I will not hold the studio to a higher standard of care.
  1. I recognise that classes may be physically demanding, and I voluntarily participate with full awareness of the potential risks, including personal injury, property damage, or even death. I agree not to hold House of Prana, its staff, or its affiliates liable for any injury, loss, or death, regardless of cause, including negligence.
  1. In-person classes at House of Prana may involve the use of exercise equipment or hand weights. I will use such equipment carefully and according to the instructions provided by House of Prana staff. I will seek assistance if I am uncertain how to use any equipment. I will only use weights that are manageable for me at all times.
  1. I understand that the activities in which I participate may cause serious injury or death. On behalf of myself, my heirs, assigns, administrators, executors, and next of kin, I waive all claims of damage, injuries, and death sustained to me or my property, that I may have against the aforementioned release party to such activities, including claims in tort, contract, equity, or otherwise.
  1. I acknowledge, agree, and represent that I AM IN GOOD HEALTH, suffer from no PHYSICAL or MENTAL CONDITIONS, and am able to participate in the activity. If you are in any doubt, please seek advice from your medical practitioner and do not participate in this activity.
  1. I further agree and warrant that if at any time in the future my mental or physical health changes, I will IMMEDIATELY DISCOUNTINUE further participation in the activity.
  1. House of Prana is not responsible for lost or stolen personal property. Should I experience theft, I will immediately report the incident to a staff member.
  1. By this Waiver, I assume all risk and take full responsibility for any personal injury, death, damage, or loss of personal property associated with the activities provided by House of Prana or Bikram Yoga Launceston Pty Limited, including but not limited to Yoga, Hot Yoga, Aerial Yoga, Hot Pilates, and Red Light Therapy Photobiomodulation.
  1. I understand the tuition paid herewith, and such registration fees paid hereafter are non-refundable, except for such refunds, if any are made, which shall be entirely within the discretion of the management.
  1. This WAIVER AND RELEASE contains the entire agreement between me and House of Prana (Bikram Yoga Launceston Pty Limited) and supersedes any prior written or oral agreement between us concerning the subject matter of this WAIVER AND RELEASE. The provisions of this WAIVER AND RELEASE may be waived, altered, amended, or repealed, in whole or in part, only by written agreement of the parties.
  1. The provision of this WAIVER AND RELEASE will continue in full force and effect even after the termination of the activities conducted by, on the premises of, or for the benefit of House of Prana, whether by agreement, by operation of law, or otherwise.
  1. I have read, understood, and fully agree to the terms of this WAIVER AND RELEASE and confirm that I have been given an opportunity to seek independent legal advice and have waived this opportunity.
  1. I have signed this agreement freely, voluntarily, under no duress or threat of duress, without inducement, promise, or guarantee being communicated to me.
  1. My signature is proof of my intention to execute a complete and unconditional WAIVER AND RELEASE of all liability to the full extent of the law.

 

CHILD BOOKING WAIVER

I hereby agree to the following:

My child/teen has permission to attend a yoga class at the House of Prana.

My child/teen is participating in classes or services during which she/he will receive information and instruction about yoga and health.  I recognise that yoga requires physical exertion, which may be strenuous and may cause physical injury, and I am fully aware of the risks and hazards involved. I understand that it is my responsibility to consult with a physician before and regarding my child’s participation in any physical fitness program, including yoga.  I represent and warrant that my child has no medical condition that would prevent her/his participation in physical fitness activities.

Considering being permitted to participate in the yoga classes, I agree to assume full responsibility for any risks, injuries or damages, known and unknown, which my child might incur as a result of participating in the classes. In further consideration of being permitted to participate in the yoga classes, I knowingly, voluntarily, and expressly waive any claim I may have against the instructor, the owner, or the leaseholder of the building for injuries or damages that my child may sustain as a result of participating in classes or workshops held at House of Prana.

If my child participates in other classes or events at House of Prana (such as Hot Pilates or Aerial Yoga) I will also assume full responsibility for any injuries that may result from her/his participation, with the same considerations that this waiver stipulates for yoga.

I have read the above release and waiver of liability and fully understand its contents.  I voluntarily agree to the terms and conditions stated above.

 

PRIVACY POLICY

INFORMATION WE COLLECT

We collect personal information that you provide to us directly, including, but not limited to, your name, address, date of birth, email address, phone number, and payment information (referred to as “Personal Details”). Please note that credit card information is not stored on our site. We only use this information to process payments for services or products you purchase.

In addition to your Personal Details, we may collect and store other data, such as:

  • Your image (if you attend a class, either online or in-person at our studio)
  • Fitness interests and preferences (captured from feedback, comments, or interactions on our social media platforms)
  • Survey responses, feedback, or communication you provide to us.

THIRD-PARTY DATA

We may also receive your information from trusted third-party sources, including business partners, authorized distributors, health and fitness clubs, or other organizations with whom we collaborate to promote our products and services.

When interacting with our website via social media, we may collect information based on the permissions granted through your social media account settings. For instance, if you engage with us on Facebook, we may have access to certain details from your Facebook profile.

USE OF YOUR INFORMATION

We use the personal information you provide to:

  1. Communicate with you: Respond to your questions, provide updates, and send newsletters or promotional materials if you’ve opted in to receive them.
  2. Provide services: Processing your class bookings, managing your account, and updating you on changes to services or policies.
  3. Marketing & Research: Sending you direct marketing materials related to our products and services based on your preferences or interests. You can opt out of receiving marketing communications at any time, either by unsubscribing or notifying us via email.

We do not share your Personal Details with third parties unless required by law, or when necessary to provide the goods or services you’ve purchased. If we do need to share data, we ensure that our service providers comply with our privacy standards.

Your information may also be used for data analysis, research, testing, and statistical purposes. You may opt out of such uses at any time.

COOKIES & TRACKING TECHNOLOGIES

We use cookies and pixels to:

  • Analyze traffic: Improve the website’s performance and user experience.
  • Serve relevant ads: For instance, through Google AdWords or Facebook Ads.

Cookies are small files placed on your browser that collect non-personal information. They do not access personal information on your device unless you’ve granted permission. You can adjust your browser settings to reject cookies, but doing so may affect the functionality of our website.

DISCLOSURE OF YOUR INFORMATION

We may need to disclose your personal information in specific situations, including:

  • To comply with legal requirements (such as a court order or law enforcement request).
  • To protect our rights or the rights of our customers or third parties.
  • In a business transition, such as a merger or acquisition, customer information may be transferred to a new owner under confidentiality agreements.

We will only disclose your personal information when required and by applicable laws.

THIRD PARTIES

We will never sell your personal information. However, we may share data with:

  • Service providers who assist us in delivering our products and services to you. These providers must comply with our privacy standards.
  • Business partners or affiliates for promotional or marketing purposes (without identifying you personally).

We also use aggregated data for marketing statistics, identifying trends, and improving customer service, but no personally identifiable information will be shared in these instances.

RETENTION OF YOUR PERSONAL DETAILS

We retain your personal information only for as long as necessary to fulfil our business needs or comply with legal requirements. If you cancel your subscription or account, we will retain your data for 3 years unless otherwise required by law. Once your data is no longer required, it will be securely deleted.

SECURITY OF YOUR DETAILS

We implement physical, technical, and administrative safeguards to protect your personal information. Our security technology is regularly updated, and access to your information is limited to authorized personnel only.

While we take all reasonable measures to protect your information, please note that no method of data transmission over the Internet is 100% secure. However, we continuously strive to protect your personal details from unauthorized access.

CHANGE OF DETAILS OR OPT-OUT

You can update or change your personal details at any time by contacting us via email. If you wish to opt out of marketing materials or request the deletion of your personal data, please let us know, and we will promptly remove you from our records.

 

CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally to reflect changes in legal requirements or how we manage your data. If we make significant changes, we will notify you by email or posting an update on our website.

By continuing to use our services or website after changes are made, you accept the revised Privacy Policy.

 

Updated: 3 January 2025