class FAQ

We highly recommend booking ahead of time. The House of Prana app is the best way to secure your spot!

You can book up to four weeks in advance.

Aerial yoga classes have limited spaces. If a class is full, you can sign up for the waitlist. If you are offered a spot in the class, you will receive an SMS notification. Respond with YES to accept within 5 min; if you don’t accept, the next person on the waitlist will be sent an sms.

One hour before class, everyone on the waitlist will receive a text when a spot opens up, and the first person to accept is added to the class.

You will be contacted via email if you don’t have a phone number on file.

Sign-in opens 15 min before class starts, for your first visit arrive 15 minutes early to get familiar with the studio space. Sign in to class using the iPad or with your teacher.

For all classes bring a yoga mat and water, a water filter is available for you to top up. If you don’t have a personal yoga mat yet, there’s a limited number of mats found in the changing room that you can use at no cost. Yoga mats are available to purchase at the studio for $40.

For hot classes bring a bath-size towel to place on your mat and a second towel if you wish to shower after class. Towels are available to purchase at the studio for $4.

For yin yoga bring a hand towel to place over bolsters.

For aerial yoga bring clean feet and wear a top covering your underarms.

Arrive hydrated, and wear clothes you can move and sweat in, leggings/shorts/t-shirt/crop top are all good options. Pace yourself, and take breaks when you need to. We recommend practicing 3 classes close together in the beginning, you’ll quickly experience the effectiveness of the heat for your joints, muscles and your mind. Take electrolytes to replace sodium, magnesium, and potassium lost through sweat.

Class cancellation is via the online booking system, the House of Prana App is the easiest and quickest way.

If you cancel your class before the cut-off time, the class will be credited to your account to use again.
If you cancel after the cut-off time, it will be considered late.
It will be regarded as a no-show if you don’t cancel your class and don’t attend.

Aerial yoga cancellation cut-off is 1 hour before class starts.
All other classes’ cancellation cut-off is the start time of the class.

Late cancellation and no-show fees apply for Aerial Yoga only.

Clients with unlimited memberships will be charged the following fees for each Late Cancel and No Show.

– Late Cancel Fee $10
– No Show Fee $20

Clients with 1, 5, 12, or 24 passes will lose one class. Cancellation fees will be applied up to 48 hours after class.

You can cancel a booking using the House of Prana app or the website login page, cancellations cannot be made by phone or email.

Bikram Beginners is therapeutic yoga designed for rehabilitation and our team is trained to help you modify postures according to your specific injury or needs, be sure to speak with them before the start of class. Email us to book a free 30-minute consultation [email protected] Most of the other group classes are best suited to those without injuries, we recommend that you speak to a medical professional about any recent, serious injuries to get cleared for exercise before attending.

The minimum age is 10. If you’re under 16, a parent or guardian will need to participate in class with you.

For newbies, we recommend the INTRO OFFER 21 days for $59.

Auto-pay memberships – Unlimited Weekly, 2 Classes Fortnightly and 4 Classes Fortnightly can be suspended for a minimum of one week and a maximum of six weeks per membership year. To suspend, please contact [email protected] please allow up to 5 working days to process membership suspensions.

The following auto-pay memberships are ongoing with a minimum commitment term of 12 Weeks.

Unlimited Weekly, 2 Classes Fortnightly and 4 Classes Fortnightly

Cancel easily through your profile during the 11th week or by email with 5 business days’ notice.

Once the minimum term is completed you can cancel via the House of Prana app or website. If you would like us to cancel your membership please email [email protected] please allow up to 3 days notice.

Gift cards can be purchased online and sent to the recipient via email, you can schedule the email gift to be sent at the perfect time.

If you would like a physical gift card please request by email [email protected] we will arrange one ready for you to pick up at the studio, and allow up to 3 days’ notice.

Gift cards can be redeemed through the House of Prana app or the website, while signed in, when booking your class, select ‘use this gift card’ to apply the gift code found in the email or on the physical card.