class FAQ


Do I need to book ahead?

We highly recommend booking ahead of time. The House of Prana app is the best way to secure your spot!

When do classes become available to book?

You can book up to four weeks in advance.

How does the waitlist work?

Aerial yoga classes have limited spaces. If a class is full, you can sign up for the waitlist. If you are offered a spot in the class you will receive an SMS notification, and respond with YES, to accept.

How early should I arrive for class?

Sign-in opens 15 min before class starts, for your first visit arrive 15 minutes early to get familiar with the studio space. Sign in to class using the iPad or with your teacher.

What to bring?

For all classes bring a yoga mat and water, a water filter is available for you to top up. If you don’t have a personal yoga mat yet, there’s a limited number of mats found in the changing room that you can use at no cost. Yoga mats are available to purchase at the studio for $40.

For hot classes bring a bath-size towel to place on your mat and a second towel if you wish to shower after class. Towels are available to purchase at the studio for $4.

For yin yoga bring a hand towel to place over bolsters.

For aerial yoga bring clean feet and wear a top covering your underarms.

Its my first time in the hot room what to I need to know?

Arrive hydrated, and wear clothes you can move and sweat in, leggings/shorts/t-shirt/crop top are all good options. Pace yourself, and take breaks when you need to. We recommend practicing 3 classes close together in the beginning, you’ll quickly experience the effectiveness of the heat for your joints, muscles and your mind. Take electrolytes to replace sodium, magnesium, and potassium lost through sweat.

What are your cancellation and no-show policies?

Policies are coming soon.

How do I cancel a class?

You can cancel a booking using the House of Prana app or the website login page, cancellations cannot be made by phone or email.

Injuries and coming to class?

Bikram Beginners is therapeutic yoga designed for rehabilitation and our team is trained to help you modify postures according to your specific injury or needs, be sure to speak with them before the start of class. Email us to book a free 30-minute consultation [email protected] Most of the other group classes are best suited to those without injuries, we recommend that you speak to a medical professional about any recent, serious injuries to get cleared for exercise before attending.

Under 16 and coming to class?

The minimum age is 10. If you’re under 16, a parent or guardian will need to participate in class with you.

I'm new, what membership should I choose?

For newbies, we recommend the 30-day Limitless intro offer. You’ll get 30 days of unlimited classes for a great price.

Can I suspend my membership?

Weekly auto-pay memberships ($39 Unlimited credits weekly) can be suspended for a minimum of one week and a maximum of eight weeks per membership year. To suspend, please contact [email protected] please allow up to 3 working days to process membership suspensions.

There are no suspensions for Intro offers

The annual membership (12 Month unlimited credits) automatically adds 30 days instead of suspensions, making the membership 13 months total.

Do memberships have a minimum commitment term?

Weekly auto-pay memberships have minimum commitment terms.

$39 Unlimited Credits Weekly minimum of 12 weeks

$55 Unlimited Credits Weekly minimum of 2 weeks.

The term commences when you purchase the membership or on another date as agreed by House of Prana. Cancellation of memberships before the minimum period is not available, you can cancel auto-pay memberships anytime after the minimum commitment through the House of Prana app or by email.

How do I cancel my weekly membership?

Once the minimum term is completed you can cancel via the House of Prana app or website. If you would like us to cancel your membership please email [email protected] please allow up to 3 days notice.

How do I buy a gift card?

Gift cards can be purchased online and sent to the recipient via email, you can schedule the email gift to be sent at the perfect time.

If you would like a physical gift card please request by email [email protected] we will arrange one ready for you to pick up at the studio, and allow up to 3 days’ notice.

How do I redeem a gift card?

Gift cards can be redeemed through the House of Prana app or the website, while signed in, when booking your class, select ‘use this gift card’ to apply the gift code found in the email or on the physical card.

30 days of unlimited classes for $59

In-person and online classes, accessible for beginners